Privacy Policy for Our Cultural Tours Platform
Your privacy is of utmost importance to us. This Privacy Policy outlines how our cultural tours platform collects, uses, and protects your personal information when you use our services to explore the rich heritage of the UAE.
1. Information We Collect
We collect various types of information to provide and improve our cultural tour services. This includes:
- Personal Identification Information: Such as your name, email address, phone number, and payment details when you book a tour package or contact us for inquiries.
- Demographic Information: Such as country of residence, language preference, or age range, which helps us tailor our tour offerings.
- Usage Data: Information about how you access and use our site, including your IP address, browser type, operating system, pages viewed, and the dates/times of your visits. This helps us understand user behavior and improve site functionality.
- Communication Information: Records of your correspondence with us, including emails, chat messages, and feedback provided in customer stories.
2. How We Use Your Information
The information we collect is used to:
- Process Tour Bookings: To manage your tour reservations, process payments, and send you confirmations and important updates about your chosen cultural experiences.
- Provide Customer Support: To respond to your inquiries, provide assistance, and address any issues you may encounter with our services.
- Improve and Personalize Services: To understand your preferences, improve our website functionality, enhance our tour packages, and offer a more personalized experience based on your interests in historic sites, museums, and traditional markets.
- Marketing and Promotions: To send you relevant information about new cultural tours, special offers, or other services we believe may interest you, in accordance with your communication preferences.
- Ensure Security and Prevent Fraud: To protect our platform and users from fraudulent activities and to ensure the security of your data.
- Comply with Legal Obligations: To meet our legal and regulatory requirements.
3. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- With Service Providers: We may share data with trusted third-party service providers who assist us in operating our business, such as payment processors, IT support, and analytics providers. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Legal Reasons: If required by law, subpoena, or other legal process, or if we believe it is necessary to protect our rights, property, or safety, or that of our users or the public.
- With Your Consent: We may share your information with your explicit consent or at your direction.
4. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure socket layer (SSL) technology. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
7. Links to Other Websites
Our platform may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.
8. Children's Privacy
Our services are not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Cultural Tours UAE
The Opus by Omniyat, Business Bay
Dubai
United Arab Emirates